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A happy ending

I just received a wonderful email from Linda in Atlanta, mom to Glory Dog.

It really makes a difference

Seth Godin posted a piece today that really struck a chord with me about following up with customers. Not just following up in hot pursuit of another transaction, but following up because you really care.

Anthony Casalena is a Standup Guy

As you may remember from earlier this week, I was having some issues with the tech support at SquareSpace.

Calls to Action and Barking Cats

Last year I stumbled across a fantastic book entitled "Call to Action: Secret Formulas to Improve Online Results" by Bryan and Jeffrey Eisenberg...

Treating the Problem, Not the Symptoms

Marketing Guru Tom Asacker offers up a list of ways to authentically alleviate (and perhaps even avoid) stress in business.

Establish a relationship before you need it

Like so many other people, I was delighted when I discovered that venture capitalist-entrepreneur-Mac evangelist-author-Bay Area legend Guy Kawasaki had finally started blogging.

Using blogs to market yourself

Rohit Bhargava offers seven insighful tips for effectively using a blog to market yourself. Even if you think already know and practice these tips, it's a handy list to have. And reference. Frequently.

Pink Spoons on the Brain

I've been devouring my new copy of "Pink Spoon Marketing" by my friends Andrea Lee and Tina Forsyth. This is good stuff, people. It will change the way you approach your business, particularly if you offer information products.

Old-Fashioned Customer Service

Bear with me...another pet-related post here.

A Study in Contrast

Recent experiences have really driven home to me who gets it, and who doesn't, when it comes to dealing with customers. And the results might surprise you.

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