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Auntie Shari's Cyber "Suggestions": Don't Steal

It's hard to create a definitive list of rules for a medium that evolves as rapidly as the web.

Back-handed Customer Service

I recently ordered a set of Holiday cards that were to be delivered to my house via DHL.

"Are you sure you know where you live?"

If there is anything more relaxing and pleasurable than moving out of state, it must be moving out of state to an address that doesn't exist in the eyes of the almighty post office database.

They deliver for me alright...a big pain in the butt

And so we are now Washingtonians. We have been in our new home for a couple of weeks now, and are now beginning to develop some sort of daily routine.

Angst Abhors A Vacuum

One problem down, but another thing that has me, well, feeling a little incredulous.

How to really, really annoy me (Part 2)

There's nothing I love more than being patronized by tech support. I know I've expressed that before, but it really bears repeating.

How to really, really annoy me

We were slow to sign up on donotcall.gov. Sam had some valid concerns about privacy (as well as a sneaking suspicion that it might not work), and not working from home, he had no clue just how many telemarketing calls we got in a single day. (And I had no way of knowing which were telemarketing calls, because we don't have caller ID on our home line.)

Low on usability and high on annoyance*

Inforworld.com has published a great article called "What users hate most about Web sites."

You, too, can make these mistakes!

Steve Pavlina offers up "10 Stupid Mistakes Made by the Newly Self-Employed." Many of these mistakes are almost a rite of passage when you set out on your own business path

If you're going to be an obnoxious brat, at least learn how to spell

I stumbled upon the saga of the email war between two Boston-area attorneys earlier this week, and I've been shaking my head ever since.

WTF, UPS?

Is it just us, or is UPS stumbling badly for everyone this year? In the past week, we have had three problems with UPS delivery.

The Juicy Fruit "Blog": Make It Stop!

I had the great misfortune of looking at the ridiculous Juicy Fruit "blog" today. It doesn't even qualify as strangely compelling...it's just plain dumb. In every possible way. Thanks Andy and Matt. I think....

Empower your employees NOT to irritate the customer!

Why do customers have to suffer for the mistakes of the employees?

A Study in Contrast

Recent experiences have really driven home to me who gets it, and who doesn't, when it comes to dealing with customers. And the results might surprise you.

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