When to Say When

July 29, 2005

I admit it...being an intrinsically-motivated and highly self-reliant type, I've always had a little problem with asking for help. Something about my "I'll just do it myself" mentality makes it very hard for me to admit I may need a helping hand every now and then. Even worse, once I realize I need the help, I don't always know how to ask for it.

That's something I've been working on for the past few years...both how to realize I need some assistance, and how to ask for it. I'm slowly beginning to realize that it's actually a greater weakness not admit when I need a boost, than to try to look like I have my stuff together when I really don't.

Keith over at To-Done seems to have the same issues, and he has come up with a really thoughtful list of ways to ask for the help you need...here are a few of his examples:

  • Don’t worry about being judged. It’s pretty common to feel silly or embarrassed when you can’t figure something out, just remember it happens to everyone and there are times when the smart thing to do is to get help.
  • Ask someone you trust if it makes it easier.
  • If you’re unsure, think about the consequences of not asking for help.
  • It’s sounds simple but before asking, make sure you know what you need help with and what kind of help you need. This’ll make it easier for everyone involved. Provide as much detail as you can.

read the entire post

The last one really hit home...I was in software tech support for several years , and one of the most frustrating things that I encountered on a daily basis was the complete inability of customers to articulate the problem they had. "It's broken" or "It won't print" -- with no further elaboration -- were very common complaints.

And people would get SO frustrated if you asked them for more info. In my mind, it's like going a doctor and just saying "it hurts." Not telling the doctor where or how, but expecting a complete cure on the spot (no tests, no scans).

It's not just the act of asking for help, but the ability to provide the details to the person you want assistance from. Be armed with as much information as possible, and be as specific as you can...it shows you've been thinking about it, and makes their task that much more straightforward.

Currently playing in iTunes: Sufoco by Alcione